This is the fifth in a series that looks at the various departments, boards and committees that make the town function, offering thumbnail sketches of their duties and responsibilities. This week: The Assessor.
It is said nothing is surer than death and taxes. But to tax people fairly, you must first have an accurate appraisal of property values and that task falls to the assessor, who is responsible for compiling the annual Grand List of real estate, motor vehicle and personal property, such as equipment used in businesses and some motor vehicles.
Rae Ann Walcott, a 38-year veteran on the job, has occupied the Norfolk office for the past three years. “When I first started, everything was pen and paper,” she said. “But now everything is built into a computer. It’s important to make sure the data you put into the computer is good.”
Assessments are continually updated as residents improve their homes or as tax laws change. Currently, the Town uses Computer Assisted Mass Appraisal (CAMA) software that puts the data into different models. The online viewer displays property cards, ownership records, sales details and parcel values reflecting the Grand List and can be accessed through the Terreno GIS Norfolk Property Viewer.
Assessors use three primary methods to estimate a property’s market value, depending on the property type. Residential properties are often compared to comparable properties that recently sold in the neighborhood. Adjustments are made for differences in square footage, lot size, number of bathrooms, age, condition and features such as garages or decks.
For new construction, they often calculate how much it would cost to rebuild the structure from scratch at current labor and material prices, then subtract physical or functional depreciation.
Income-producing properties such as apartment complexes, office buildings or retail stores, are assessed by taking the net operating income the property generates and applying a capitalization rate to determine its value.
Once the fair market value is calculated, the assessor multiplies it by a state or locally mandated rate to arrive at the assessed value, in Connecticut often 70 percent of fair market value.
The annual property tax is then calculated by multiplying the assessed value the property by the local mill rate.
Every five year, the Town conducts a town-wide revaluation of property. These revaluations can sometimes be shocking to residents who experience significant increases in the taxable value of their properties. Those who wish to contest the valuations have recourse to the Board of Assessment Appeals, which meets several times each year.
“The part that is hard is that every year there are more laws that change existing laws,” she said. “You must be up on what the legislature is doing—if you don’t keep up, it can be a real mess.”
For instance, two years ago, taxation of motor vehicles was changed to use the Manufacturer’s Suggested Retail Price (MSRP) and straight-line depreciation. “You take the sticker price when you buy the car, then do straight line depreciation. In the first year, you are taxed at 95 percent of its worth; if your car is 20 years old, it’s 10 percent or $500,” she explained.
Prior to adopting the MSRP-based depreciation system, Connecticut municipalities valued motor vehicles at 100 percent of the average retail price using pricing guides compiled by the National Automobile Dealers Association.
Among the assessor’s other responsibilities are administering tax relief programs for the elderly and disabled, veterans’ exemptions and motor vehicle exemptions.
It is all very detailed oriented and Walcott said it is hard to attract new candidates for the job. “It’s a great job,” she said. “There is always something to do, but to become an assessor you have to take five courses, pass a six-hour test and have at least three years of experience as an assistant.”
Following certification, there are continuing education classes and assessors are recertified every five years.
Walcott works full-time in Woodbury and has helped Plymouth transition to its new assessor. She is assisted in the Norfolk office by Sandra Anasoulis.
The assessor’s office is located in Town Hall, 19 Maple Avenue. Anasoulis is in the office Mondays and Thursdays, 11:00 a.m. to 2:00 p.m. Walcott is there Thursdays, 5:00 to 6:00 p.m. and Friday by appointment. For information, call 860-542-5287 or email assessor@norfolkct.org.